Frequently Asked Questions
Ordering Guidelines
Either a non-refundable deposit or full payment is required to secure the date. Orders up to $74.99 are required to be paid in full. Orders of $75 to $299, $50 (non-refundable) deposit is required. Orders $300 or greater, a $100 (non-refundable) deposit is required.
All orders must be paid in advance by two weeks before the event. Invoices are emailed with a link to click and pay. Most orders are delivered. All I need is:
1. Full name
2. Email address
3. Phone number
4. Mailing address
5. Delivery address
6. Delivery & party time
Where is Sugarpan Bakery located?
Sugarpan Bakery is an at-home bakery and does not have a retail location at this time. We are currently delivering to the Youngstown area and shipping select items nationwide.
How to cut my cake?
A cake cutting guide can be downloaded here to get the servings you need.
How far is local delivery?
Local delivery includes a 25 mile radius from the Youngstownl area.
How do I place an order?
You may place an order three ways: (1) on our website sugarpanbakery.com, (2) email us at sugarpanbakery@yahoo.com or (3) or by phone at 866-SUGARPAN.
What cake options are available with online ordering?
We offer many of our most popular cupcakes for online ordering. You can customize your cupcakes/cake by choosing from a variety of cake flavors and toppings. All of our cakes are iced with our delicious American buttercream unless otherwise requested.
What if I need a cupcakes/cake today?
Unfortunately all orders are made to order.
What if I want a tiered cake?
All tiered cakes must be ordered by calling 866-SUGARPAN to discuss your specific needs.
Does Sugarpan Bakery offer displays for weddings?
Yes, Sugarpan does offer cake and cupcake displays for weddings and other larger events.
Does Sugarpan Bakery make sheet cakes?
Unfortunately, Sugarpan Bakery does not make sheet cakes at this time.
Should I refrigerate my cupcakes/cake?
If your cake is iced or filled with chocolate fudge, whip cream, cream cheese or a fruit filling, we recommend refrigerating your cake.
If your celebration is more than two days off or if it is hot and humid, we recommend refrigerating your cake.
Does Sugarpan Bakery ship?
Yes we do ship. The policy is as follows:
SHIPPING IS AVAILABLE FOR SELECT ITEMS. PLEASE ALLOW 2 BUSINESS DAYS FOR YOUR ORDER TO BE COMPLETED AND SHIPPED. ONCE THE ORDER HAS SHIPPED, YOU WILL BE SENT AN EMAIL NOTIFICATION. YOU SHOULD RECEIVE YOUR ORDER VIA USPS PRIORITY MAIL WITHIN 1 TO 3 DAYS (OR CHOOSE 1 DAY PRIORITY EXPRESS MAIL).
OVERNIGHT SHIPPING IS AVAILABLE UPON REQUEST AT AN ADDITIONAL COST.
WE SHIP TO THE LOWER 48 STATES.
BE ADVISED WE DO NOT SHIP ON THE US HOLIDAYS WHEN THE US POST OFFICE IS CLOSED.
WE ADVISE TO HAVE SOMEONE PRESENT TO RECEIVE THE DELIVERY.
IN ADDITION, AFTER THE PRODUCT LEAVES SUGARPAN BAKERY, WE ARE NOT RESPONSIBLE FOR WEATHER CONDITIONS, MISHANDLING OF PACKAGES BY THE COURIER, DAMAGED PACKAGES, DELAYS IN TRANSIT OR INCORRECT ADDRESSES.
DISCLAIMERS:
Our cakes are hand decorated may vary slightly from sample pictures depending on the personal technique of the Cake Decorator that customizes your cake. Decoration may also vary from the size and shape of your cake.
Dark colors of icing such as red, black, royal or navy blue, etc. may temporarily stain your mouth and could permanently stain clothes, carpeting and furniture. Dark icing may also have a bitter taste due to the amount of dye used to make the vivid color.
All sales are final and no refunds will be allowed. We will make every effort to correct any arising issues caused by Sugarpan Bakery.
ALLERGY ALERT: SUGARPAN BAKERY'S PRODUCTS MAY CONTAIN TREE NUTS, WHEAT, SOY, CHOCOLATE, COCONUT, GLUTEN AND DAIRY AND ARE PREPARED IN A KITCHEN THAT USES SUCH INGREDIENTS.
All menu, pricing and designs are subject to change at any time.
Either a non-refundable deposit or full payment is required to secure the date. Orders up to $74.99 are required to be paid in full. Orders of $75 to $299, $50 (non-refundable) deposit is required. Orders $300 or greater, a $100 (non-refundable) deposit is required.
All orders must be paid in advance by two weeks before the event. Invoices are emailed with a link to click and pay. Most orders are delivered. All I need is:
1. Full name
2. Email address
3. Phone number
4. Mailing address
5. Delivery address
6. Delivery & party time
Where is Sugarpan Bakery located?
Sugarpan Bakery is an at-home bakery and does not have a retail location at this time. We are currently delivering to the Youngstown area and shipping select items nationwide.
How to cut my cake?
A cake cutting guide can be downloaded here to get the servings you need.
How far is local delivery?
Local delivery includes a 25 mile radius from the Youngstownl area.
How do I place an order?
You may place an order three ways: (1) on our website sugarpanbakery.com, (2) email us at sugarpanbakery@yahoo.com or (3) or by phone at 866-SUGARPAN.
What cake options are available with online ordering?
We offer many of our most popular cupcakes for online ordering. You can customize your cupcakes/cake by choosing from a variety of cake flavors and toppings. All of our cakes are iced with our delicious American buttercream unless otherwise requested.
What if I need a cupcakes/cake today?
Unfortunately all orders are made to order.
What if I want a tiered cake?
All tiered cakes must be ordered by calling 866-SUGARPAN to discuss your specific needs.
Does Sugarpan Bakery offer displays for weddings?
Yes, Sugarpan does offer cake and cupcake displays for weddings and other larger events.
Does Sugarpan Bakery make sheet cakes?
Unfortunately, Sugarpan Bakery does not make sheet cakes at this time.
Should I refrigerate my cupcakes/cake?
If your cake is iced or filled with chocolate fudge, whip cream, cream cheese or a fruit filling, we recommend refrigerating your cake.
If your celebration is more than two days off or if it is hot and humid, we recommend refrigerating your cake.
Does Sugarpan Bakery ship?
Yes we do ship. The policy is as follows:
SHIPPING IS AVAILABLE FOR SELECT ITEMS. PLEASE ALLOW 2 BUSINESS DAYS FOR YOUR ORDER TO BE COMPLETED AND SHIPPED. ONCE THE ORDER HAS SHIPPED, YOU WILL BE SENT AN EMAIL NOTIFICATION. YOU SHOULD RECEIVE YOUR ORDER VIA USPS PRIORITY MAIL WITHIN 1 TO 3 DAYS (OR CHOOSE 1 DAY PRIORITY EXPRESS MAIL).
OVERNIGHT SHIPPING IS AVAILABLE UPON REQUEST AT AN ADDITIONAL COST.
WE SHIP TO THE LOWER 48 STATES.
BE ADVISED WE DO NOT SHIP ON THE US HOLIDAYS WHEN THE US POST OFFICE IS CLOSED.
WE ADVISE TO HAVE SOMEONE PRESENT TO RECEIVE THE DELIVERY.
IN ADDITION, AFTER THE PRODUCT LEAVES SUGARPAN BAKERY, WE ARE NOT RESPONSIBLE FOR WEATHER CONDITIONS, MISHANDLING OF PACKAGES BY THE COURIER, DAMAGED PACKAGES, DELAYS IN TRANSIT OR INCORRECT ADDRESSES.
DISCLAIMERS:
Our cakes are hand decorated may vary slightly from sample pictures depending on the personal technique of the Cake Decorator that customizes your cake. Decoration may also vary from the size and shape of your cake.
Dark colors of icing such as red, black, royal or navy blue, etc. may temporarily stain your mouth and could permanently stain clothes, carpeting and furniture. Dark icing may also have a bitter taste due to the amount of dye used to make the vivid color.
All sales are final and no refunds will be allowed. We will make every effort to correct any arising issues caused by Sugarpan Bakery.
ALLERGY ALERT: SUGARPAN BAKERY'S PRODUCTS MAY CONTAIN TREE NUTS, WHEAT, SOY, CHOCOLATE, COCONUT, GLUTEN AND DAIRY AND ARE PREPARED IN A KITCHEN THAT USES SUCH INGREDIENTS.
All menu, pricing and designs are subject to change at any time.
