Frequently Asked Questions
Ordering Guidelines
All orders must be paid in advance by two weeks before the event. Either full payment or a deposit is required to secure the date. ALL orders are NON-REFUNDABLE. Orders up to $74.99 are required to be paid in full. For orders of $75 and greater, a $50 (NON-REFUNDABLE) deposit is required. Changes in order date are subject to a change date fee of $50, in addition to the previously paid deposit. You may choose to pay via CashApp, Zelle, Venmo or by an emailed/texted link to click and pay. All changes and additions must be requested by two weeks before the event date. No additions or changes will be accepted within the two-week time frame before the event date. All treats will only be boxed unless otherwise requested to be wrapped (at $3/dozen).
Please submit:
1. Full name
2. Phone number
3. Email address
4. Delivery address
Where is Sugarpan Bakery located?
Sugarpan Bakery is an online bakery. We are currently delivering to the Youngstown area and shipping select items nationwide.
How far is local delivery?
Local delivery includes a 15 mile radius from the Youngstownl area.
How to cut my cake?
A cake cutting guide can be downloaded here to get the servings you need.
How do I place an order?
You may place an order by sending an inquiry to [email protected] or by phone at 330-953-0096.
What cake options are available with online ordering?
We offer many treat options for online ordering. You can customize some of your treat orders by color and some by flavor.
What if I need a cupcakes/cake today?
Unfortunately we cannot fullfill same day custom orders. Because everything is custom and made to order, ample time is needed to bake, decorate and complete your order.
Does Sugarpan Bakery offer displays for weddings?
Yes, Sugarpan Bakery does offer cake and cupcake displays for weddings and other larger events.
Does Sugarpan Bakery make sheet cakes?
Yes! Sugarpan Bakery does make sheet cakes at this time. See pricing here.
Should I refrigerate my cupcakes/cake?
If your cake is iced or filled with chocolate fudge, whip cream, cream cheese or a fruit filling, we recommend refrigerating your cake. In addition, if your celebration is more than two days away or if it is hot and humid, we recommend refrigerating your cake.
Does Sugarpan Bakery ship?
Yes we do ship. The policy is as follows:
SHIPPING IS AVAILABLE FOR SELECT ITEMS. PLEASE ALLOW 3 BUSINESS DAYS FOR YOUR ORDER TO BE COMPLETED AND SHIPPED. ONCE THE ORDER HAS SHIPPED, YOU WILL BE SENT AN EMAIL NOTIFICATION. YOU SHOULD RECEIVE YOUR ORDER VIA USPS PRIORITY MAIL WITHIN 1 TO 3 DAYS.
OVERNIGHT SHIPPING IS AVAILABLE UPON REQUEST AT AN ADDITIONAL COST.
WE SHIP TO THE LOWER 48 STATES.
BE ADVISED WE DO NOT SHIP ON THE US HOLIDAYS WHEN THE US POST OFFICE IS CLOSED.
WE ADVISE TO HAVE SOMEONE PRESENT TO RECEIVE THE DELIVERY.
IN ADDITION, AFTER THE PRODUCT LEAVES SUGARPAN BAKERY, WE ARE NOT RESPONSIBLE FOR WEATHER CONDITIONS, MISHANDLING OF PACKAGES BY THE COURIER, DAMAGED PACKAGES, DELAYS IN TRANSIT OR INCORRECT ADDRESSES.
DISCLAIMERS:
Our cakes are hand decorated may vary slightly from sample pictures depending on the personal technique of the Cake Decorator that customizes your cake. Decoration may also vary from the size and shape of your cake.
Dark colors of icing such as red, black, royal or navy blue, etc. may temporarily stain your mouth and could permanently stain clothes, carpeting and furniture. Dark icing may also have a bitter taste due to the amount of dye used to make the vivid color.
All sales are final and no refunds will be allowed. We will make every effort to correct any arising issues caused by Sugarpan Bakery.
ALLERGY ALERT: SUGARPAN BAKERY'S PRODUCTS MAY CONTAIN TREE NUTS, WHEAT, SOY, CHOCOLATE, COCONUT, GLUTEN AND DAIRY AND ARE PREPARED IN A KITCHEN THAT USES SUCH INGREDIENTS.
All menu, pricing and designs are subject to change at any time.
All orders must be paid in advance by two weeks before the event. Either full payment or a deposit is required to secure the date. ALL orders are NON-REFUNDABLE. Orders up to $74.99 are required to be paid in full. For orders of $75 and greater, a $50 (NON-REFUNDABLE) deposit is required. Changes in order date are subject to a change date fee of $50, in addition to the previously paid deposit. You may choose to pay via CashApp, Zelle, Venmo or by an emailed/texted link to click and pay. All changes and additions must be requested by two weeks before the event date. No additions or changes will be accepted within the two-week time frame before the event date. All treats will only be boxed unless otherwise requested to be wrapped (at $3/dozen).
Please submit:
1. Full name
2. Phone number
3. Email address
4. Delivery address
Where is Sugarpan Bakery located?
Sugarpan Bakery is an online bakery. We are currently delivering to the Youngstown area and shipping select items nationwide.
How far is local delivery?
Local delivery includes a 15 mile radius from the Youngstownl area.
How to cut my cake?
A cake cutting guide can be downloaded here to get the servings you need.
How do I place an order?
You may place an order by sending an inquiry to [email protected] or by phone at 330-953-0096.
What cake options are available with online ordering?
We offer many treat options for online ordering. You can customize some of your treat orders by color and some by flavor.
What if I need a cupcakes/cake today?
Unfortunately we cannot fullfill same day custom orders. Because everything is custom and made to order, ample time is needed to bake, decorate and complete your order.
Does Sugarpan Bakery offer displays for weddings?
Yes, Sugarpan Bakery does offer cake and cupcake displays for weddings and other larger events.
Does Sugarpan Bakery make sheet cakes?
Yes! Sugarpan Bakery does make sheet cakes at this time. See pricing here.
Should I refrigerate my cupcakes/cake?
If your cake is iced or filled with chocolate fudge, whip cream, cream cheese or a fruit filling, we recommend refrigerating your cake. In addition, if your celebration is more than two days away or if it is hot and humid, we recommend refrigerating your cake.
Does Sugarpan Bakery ship?
Yes we do ship. The policy is as follows:
SHIPPING IS AVAILABLE FOR SELECT ITEMS. PLEASE ALLOW 3 BUSINESS DAYS FOR YOUR ORDER TO BE COMPLETED AND SHIPPED. ONCE THE ORDER HAS SHIPPED, YOU WILL BE SENT AN EMAIL NOTIFICATION. YOU SHOULD RECEIVE YOUR ORDER VIA USPS PRIORITY MAIL WITHIN 1 TO 3 DAYS.
OVERNIGHT SHIPPING IS AVAILABLE UPON REQUEST AT AN ADDITIONAL COST.
WE SHIP TO THE LOWER 48 STATES.
BE ADVISED WE DO NOT SHIP ON THE US HOLIDAYS WHEN THE US POST OFFICE IS CLOSED.
WE ADVISE TO HAVE SOMEONE PRESENT TO RECEIVE THE DELIVERY.
IN ADDITION, AFTER THE PRODUCT LEAVES SUGARPAN BAKERY, WE ARE NOT RESPONSIBLE FOR WEATHER CONDITIONS, MISHANDLING OF PACKAGES BY THE COURIER, DAMAGED PACKAGES, DELAYS IN TRANSIT OR INCORRECT ADDRESSES.
DISCLAIMERS:
Our cakes are hand decorated may vary slightly from sample pictures depending on the personal technique of the Cake Decorator that customizes your cake. Decoration may also vary from the size and shape of your cake.
Dark colors of icing such as red, black, royal or navy blue, etc. may temporarily stain your mouth and could permanently stain clothes, carpeting and furniture. Dark icing may also have a bitter taste due to the amount of dye used to make the vivid color.
All sales are final and no refunds will be allowed. We will make every effort to correct any arising issues caused by Sugarpan Bakery.
ALLERGY ALERT: SUGARPAN BAKERY'S PRODUCTS MAY CONTAIN TREE NUTS, WHEAT, SOY, CHOCOLATE, COCONUT, GLUTEN AND DAIRY AND ARE PREPARED IN A KITCHEN THAT USES SUCH INGREDIENTS.
All menu, pricing and designs are subject to change at any time.